Efficiency up, churn down: Automate your customer service & delivery

Unlock significant cost reductions and skyrocket service efficiency, directly leading to increased customer loyalty, easier opportunities for growth, and a dramatic decrease in churn – powered by intelligent automation.

A man using automation to run his business

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Turn customer service & delivery into a streamlined profit centre

You've nailed getting new customers. But what about after - getting your customers to that crucial "Ah-ha!" moment that confirms they made the right decision choosing you to solve their problems. Often, there's a critical disconnect between the promise and the delivery, letting hard-won gains slip away.

This isn't just about resolving tickets faster or shipping products and services efficiently.

We're talking about a fundamental shift: transforming customer interactions and delivery processes into powerful drivers of revenue growth, customer loyalty, and referred business.

But how do you scale amazing service affordably? The answer lies in intelligent automation. Our Customer Service & Delivery Automation systems empower you to provide exceptional, personalised experiences at scale, handling routine tasks and proactively addressing customer needs without requiring a massive human operation.

The outcome is more than just satisfied clients; it's a leaner, more efficient service and delivery engine that directly contributes to increased profitability.

The result? Lean, efficient service delivery and bullet proof client relationships.

The old way.

Manually triaging and responding to repetitive support requests
Losing 20%+ of your team's time ($120k+/year!) to tasks that aren't adding value
Customers experience inconsistent service, impersonal interactions, and delays in issue resolution
Jaded clients constantly requesting updates and information

The new way.

Consistent, systemised sales to success ops that genuinely delight clients
Automated customer service agents handling routine tasks like status updates, follow-ups, meeting orchestration and Q&A
Happy clients that never churn and are easier to grow
Labour cost savings, improved scalability, and a lower cost-per-interaction

Sales to Success Automation Roadmap

Our Sales to Success Automation Roadmap is the easiest and quickest way to start working with us.

You get to test us out and see if we're a good fit, and we get to understand your business and how we can leverage customer service and delivery strategy and automation to delight your customers and turn them into raving fans ripe for growth.

At the end of it you get actionable recommendations for improving your delivery operations and increase client growth and retention.

Goal and Business Analysis

We’ll dive deep into your goals and business to understand what you’re trying to achieve, where the value in your offering lies, and why your clients and customers pick you.

Service & Delivery Ops Audit

We’ll conduct a thorough audit of your service and delivery operations, how you transition from sale to delivery, and how quickly and easily clients experience your value.

Customer Profiling

We work with you to develop and refine your "Ideal Customer Profile" - the backbone of how our systems understand what your customers pain points are and how your solution meets those needs.

Team & Systems Review

We look at how your delivery and service teams are structured, how information and knowledge passes between them, and the systems they use to support their roles.

Strategy Recommendation

We’ll provide a service and delivery strategy recommendation geared towards results. This includes system integrations, process improvements, automation opportunities and ROI estimates so you can make an informed decision.

Roadmap & Implementation Plan

Based on your resources and capacity, we’ll plan a tailored roadmap for implementing the strategy recommendation, including pricing and ROI projections.

Automation Systems Implementation

This is where the magic happens. We'll come in and streamline and automate your service and delivery operations. Every customer gets the red carpet treatment, ready for growth and new business referral.

We can work with small businesses or large teams, and we can integrate with the systems and software you're already using.

Minimal disruption, maximum value.

Automated Service & Delivery Workflows

We integrate our systems with your existing project management and delivery processes to automate critical but repetitive tasks that distract your team from delivering value. We train your team on how to use them, and show them how they can step in if the client needs additional help.

HumanTouchAI - Your Customer Service & Delivery Agent

HumanTouchAI is your always-on customer service agent. It understands your business and your customers, triaging incoming enquiries and support requests, scheduling meetings and summarises meeting notes and actions at 10x the speed and at a fraction of the cost.

Transparent Performance Reporting

This is all pointless if you can't see the results. We set up reports and dashboard that clearly show you what's being done, how it's performing and, crucially, how much revenue it's generating.

Human In The Loop

You're not just buying a system - you're buying expertise as well. Whether we're answering your questions, or making performance enhancing tweaks, we're with you every step of the way.